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Customer Care

CONTACT

We always want to see a smile on your pretty face and ensure that you are supremely satisfied.

Please let us know if there are particular product(s) you would like us to find for you or see more of in our store. We will do whatever it takes to cater to your needs and bring you exactly what you are looking for.

We'd also love to hear your feedback and suggestions. Please let us know how we can improve, and if you have any questions whatsoever via the following methods. Our Customer Care team is happy to connect with you!

Please get in touch with us via:

  1. support@primeessentials.store
  2. Facebook Messenger 
  3. Easy Form located at the bottom of this page

We are most active on Facebook messenger so just shoot us a message and we will respond asap. Our Customer Care team is happy to assist and we usually respond within a few minutes. This is the quickest and easiest way to get in touch with us!

 

Products
We believe in environmentally sustainable design. We believe fashion that captures the natural beauty of organic materials should be celebrated.


Every product is unique and can help in everyday shoping. You don't need to go anywhere to buy anything anymore. We have everyuthing set for you at one platform.
Clothing is one of the major products in our store. We provide clothing for every kind of personnel. We have products for Men, Women and children.

Tools are essential parts of everyday life and we know that need of you, we provide everty tool that can help you for your daily work.

 We also provide best quality Sports, footware, Bags and jewelery products along with our features products.

Our store grows everyday and we keep adding new products for your easiness

 
PAYMENT

Payments can be made securely through our webstore. We accept payment via Visa, MasterCard, Amex, PayPal and STRIPE. We also accept Shopify Pay, Google Pay and Apple Pay.

 

SHIPPING

We provide FREE Standard Worldwide Shipping on most orders, terms and conditions applied. Your order is lovingly packaged, insured and shipped. Estimated delivery times are between 5 to 25 days depending on the country of destination.

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch. We will notify you with the shipping confirmation once your order ships.

*All shipping times exclude clearance/customs delays.

Please note that the customer assumes responsibility for any custom fees that may be incurred incurred from imported products. Once the package leaves the departure country, it is essentially in the hands of the destination country's custom and postal service.

Due to extremely high demand, orders may take up to 3 weeks to arrive to your home. Please be patient, we are doing our very best to fulfill every order that we receive!

Please note if your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from our different warehouses. Our shipping confirmation will let you know what item is being shipped with its carrier and tracking information.   

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REFUND POLICY

We provide 30 Days Money Back Guarantee! No stress, no worries, just pure happiness! 

We would like you to have a blissful experience with us, and we will do whatever it takes to make you happy and 100% satisfied! Our team is happy to assist you.

Please contact us via support@primeessentials.store to notify us of your intent to return a product, or if you simply have any questions at all. Please provide us with pictures detailing the problem/issue as well as a description, or your question. Please note that we do not provide a refund on the return shipping costs.